FAQ’s

How do we come for a consultation?

We operate by appointment only. To book in for a consultation in our London atelier please email info@sejalanujahshah.com or call us on 07581237322.

What hours do we operate?

We are open for appointments on Monday, Tuesday, Friday and Saturday 10am — 6:30pm, Thursday 12pm-9pm. We are closed on Wednesdays and Sundays.

How do our appointments work?

Appointments are an hour long. Final appointments for the day are booked in an hour before closing for this reason. Please ensure you arrive promptly for your appointments.

How are payments taken?

After the first consultation, you will be given the opportunity to decide to proceed to the designing and sketching stage. There is a £50 to do so but this will be deducted from the final amount to pay should you wish to go ahead with the order. Once this is completed and a final cost of outfit it decided, we will take a 50% deposit to begin the production process. To proceed from the toiling stage to final production, we will take an additional 25%. The remaining 25% (minus the £50 designing cost from before) will be payable before or on collection.

What happens if orders are cancelled?

Should you wish to proceed to the designing stage after the initial consultation, we will take a £50 fee. This is a non-refundable amount and will be deducted from the final invoice. In the event that the client chooses not to proceed with their order during the toiling process (after paying the 50% deposit) we will return 50% of the payment back. In the instance that a client wishes to cancel the order once the final production has begun, the paid sum cannot be returned.

How long is the bespoke process?

For the bespoke process, we ask for a minimum of 6 months. With everything being produced in our London atelier, we take the time to ensure that the utmost care is taken when creating each individual look. This process is inclusive of multiple fittings, time to source fabrics, the receiving of embroidery samples and then the final embroidery etc…

How does the online store work?

Items in our online store are available in standard sizing from 6 – 20. All items are made-to-order so please allow up to 21 days for your items to be shipped.
Pieces are sold separately to allow you to mix and match however you like.

Do you offer made-to-measure?

All items in our online store can be custom made to fit your individual measurements / needs. This will incur an extra cost that will be determined by the changes required. If you would like any of these items to your specific requirements then please email us at sales@sejalanujahshah.com .

Are your online items ready to purchase?

Some are. Our accessories are easy to be dispatched. All clothing items are made to order and are dispatched within 21 days of an order being placed. If an item is needed more urgently then please email us directly at sales@sejalanujahshah.com

Is there room for adjustments in the items?

We allow for a small amount of excess in each item in the instance that it may need minor adjustments.

Do we ship internationally?

No, for the time being we only ship within the UK only.